Privacy Policy
What personal data do we collect and why?
This privacy policy explains how your personal data is collected, used and shared with others when you visit or shop on www.depofood.com.
What Personal Data Do We Collect?
When you visit the website, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, websites or search terms that referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as "device data".
We collect device information using the following technologies:
"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org .
We use the following types of cookies on our website:
- Functional cookies: such as session and login cookies to track session and login information.
- Anonymized analytics cookies: to gain insight into visits to our website based on visitor numbers, popular pages and topics. This allows us to better adapt our communication and information methods to the needs of our website visitors. We cannot determine who visited our website or which computer they used.
- Non-anonymized analytics cookies: to gain insight into visits to our website based on visitor numbers, popular pages and topics. This allows us to better adapt our communication and information methods to the needs of our website visitors.
- Tracking cookies: for example advertising cookies used to show relevant ads. Personal interests can be inferred from information about visited websites. This enables companies to show targeted ads to website visitors. Tracking cookies make it possible to build profiles of individuals and treat them differently. Tracking cookies generally process personal data.
In particular we use the following cookies: Google Analytics (anonymized, analytics cookies), Google Analytics (analytics cookie), Facebook (tracking cookie) and Google AdWords (tracking cookie). When you visit our website, cookies from the data controller and/or third parties may be placed on your device. For more information on the use, management and deletion of cookies for each type of control, please review: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post/cookies#FAQ
"Log files" track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
"Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the site.
When you make or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address and payment information (including credit card numbers).
Payment Methods (Payment Details)
Shopify Payments
Customers can pay with cash, debit card, credit card, Apple Pay, Google Pay, Interac Flash and Shopify Payments. It is also possible to manage digital and physical gift cards, send personalized coupons by email and obtain comprehensive information about your cash flow. The system collects information such as your name, address and place of residence as well as payment information such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify Payments reserves the right to use your data to further develop its services and, in that context, to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of the payment services where Shopify cooperates with third parties. Shopify Payment does not retain your data longer than legally permitted.
PayPal
https://www.paypal.com/nl/home
We use the PayPal platform to process (part of) the payments in our online stores. PayPal processes your name, address and place of residence, as well as payment information such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the event of a request for deferred payment (credit facility), PayPal will share your personal data and information about your financial situation with credit reference agencies. All of the above guarantees regarding the protection of your personal data also apply to those parts of PayPal's services where PayPal cooperates with third parties. PayPal does not retain your data longer than legally permitted.
Klarna
We use the Klarna platform to process (part of) the payments in our online stores. Klarna processes your name, address and place of residence, as well as payment information such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the event of an application for deferred payment (credit facility), Klarna will transfer your personal data and information about your financial situation to credit reference agencies. All of the above safeguards regarding the protection of your personal data also apply to the relevant parts of Klarna's services where Klarna cooperates with third parties. Klarna does not retain your data longer than legally permitted.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. When you leave a review on WebwinkelKeur, you must provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to clarify your review. When we invite you to submit a review, we share your name and email address with WebwinkelKeur. They use this information solely to invite you to submit a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to work with third parties to provide the service, and we have granted WebwinkelKeur this permission. All of the above safeguards regarding the protection of your personal data also apply to the relevant parts of the services where WebwinkelKeur cooperates with third parties.
Shipping and Logistics
GLS
https://gls-group.eu/NL/nl/home
When you place an order with us, it is our responsibility to have your package delivered to you. We use GLS services for deliveries. We need to share your name, address and place of residence with GLS. GLS uses this data solely for the purpose of processing your order. If GLS uses subcontractors, it will also share your data with them. When we refer to "personal data" in this privacy policy, we mean both device information and order information.
How We Use Your Personal Data
We generally use the order information we collect to fulfil orders placed through the website (including processing your payment information, arranging shipping, and providing invoices and/or order confirmations). We also use this order information to:
- communicate with you;
- screen orders for potential risk or fraud; and
- provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.
We use the device information we collect (in particular your IP address) to screen for potential risk and fraud and, more generally, to improve and optimize our website (for example by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
Information About Other Uses of Device Data Including Advertising/Retargeting
Google Ads collects various customer data when you visit a website. The data Google may collect can include, but is not limited to:
- IP address: Google may use visitors' IP addresses to determine the user's location and show relevant content and ads.
- Cookies: Google places cookies in the user's browser to track user behavior, preferences and interactions with websites. This helps personalize ads and measure their effectiveness.
- Device information: Google may collect information about the user's device such as operating system, browser version and device type. This helps optimize the display of content and ads for the relevant device.
- Google account data: When a user is signed in to a Google account, Google may collect data such as demographic information, preferences and previous interactions with Google services and associate them with the account.
- Website interactions: Google may track activities on a website such as page views, clicks, time spent on site and conversions. This helps optimize ads and measure their performance.
It is important to note that Google collects this data to provide a better user experience and personalized ads. However, Google complies with its privacy policy and applicable laws and regulations to protect user privacy. Google shows our ads via YouTube, Search Ads, Google Shopping, Google Display Ads and Google Remarketing. Google uses cookies and/or device identifiers to serve ads based on users having previously visited your website or used your app. Google uses cookies in different ways. For example, we use remarketing cookies and Google Analytics to show you ads, offer free product notifications or track your performance. The Google Ads conversion tracking feature also uses cookies. When a user clicks an ad or listing, a cookie is placed on their computer so that you can track sales and other conversions for your ads and free listings. Cookies can sometimes cause issues when signing in to or browsing your Google Ads account. The best way to fix this is to clear the cache and cookies stored by your internet browser. How to opt out of Google Ads: Visit Google's ad settings to learn how your visitors can disable Google's use of cookies or device identifiers. You can also tell your visitors that they can disable third-party cookies by visiting the Network Advertising Initiative opt-out page, or change their device settings to control the use of device identifiers. We share your personal data with third parties that help us use your personal data as described above. For example, we use Shopify to power our online store. You can learn more about how Shopify processes your personal data at https://www.shopify.nl/juridisch/privacy . We also use Google Analytics to understand how our customers use the website. You can find more information about how Google uses your personal data at https://policies.google.com/privacy?hl=nl . You can also opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout . Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legally valid request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your personal data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work . You can opt out of targeted advertising as follows: Opt-out links for all services used. Common links include: Facebook – https://www.facebook.com/settings/?tab=ads Google – https://www.google.com/settings/ads/anonymous Bing – https://account.microsoft.com/privacy/ad-settings/ Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our site's data collection and use practices when we see a "Do Not Track" signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us using the contact details below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.
Retention Period
When you place an order through the site, we will retain your order information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@depofood.com or by mail using the details provided below: Breite Str. 66 47169 Duisburg